Frequently Asked Questions

You can easily order a product by browsing products, selecting the desired product, adding it to cart, then completing the purchase through the payment page.

We provide several payment methods: cash on delivery, bank transfer, and credit cards. All transactions are secure and encrypted.

Yes, you can cancel your order within 2 hours of placing it. After that, the order will be processed and shipped.

Delivery time is 2-5 business days depending on the area. In Ramallah and Al-Bireh: 1-2 days, other areas: 3-5 days.

Yes, you can track your order through the tracking number that will be sent to you via email or text messages.

You can return the product within 14 days of receiving it. Contact us via email or phone to start the return process.

The refund will be processed within 5-10 business days from receiving and inspecting the returned product.

Yes, you can exchange the product for another product of the same value or pay the difference if the replacement product is more expensive.